SeaPort-e

The Naval Surface Warfare Division (Navy) is looking for companies to provide effective and cost efficient services to help it meet a wide variety of challenges through the provision of effective and cost-efficient technology services. SeaPort-e allows the Navy to procure these services from approved companies through a web-based procurement model designed to reduce cycle time. IP Consulting, a section 8(a) small business, has the skill, performance, and presence to provide services to the Navy through SeaPort-e in the following functional areas in Zone 2 National Capital and Zone 5 Midwest:

  • 3.1 Research and Development Support
  • 3.2 Engineering, System Engineering and Process Engineering Support
  • 3.6 Software Engineering, Development, Programming, and Network Support
  • 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

Selected relevant and recent task performance by IP Consulting and team members per functional area:

3.1 Research and Development Support

  • Researched and tested interoperability of current and proposed systems to ensure continuity of service during the implementation and upgrade of systems.
  • Reviewed and analyzed the existing infrastructure and ensured the new equipment would integrate accurately with existing components and circuits.
  • Researched and tested interoperability of current and proposed systems to ensure continuity of service during the implementation and upgrade of systems.
  • Redesigned client’s network using Network Operations Analysis outcomes to meet unique security needs in both throughput and functionality and analyzed vendors for a small deployment of the proposed solution prior to the full-scale roll-out.
  • Engineered and deployed the most cost-effective and productive solution for upgrading a client’s network leveraging their current investments, solving their current needs, and building a strong foundation for additional capacity, while outlining a clear roadmap of how to manage future growth.
  • Reviewed and analyzed client’s existing infrastructure and ensured the new equipment would integrate accurately with existing components and circuits.
  • Performed specialized system design services for evaluating the needs and developing a uniquely tailored audiovisual system that best fulfills those needs.
  • Development of equipment lists and line flow diagrams showing the complete functionality of the audiovisual system designed.
  • Prepared Video Network Readiness and Diagnosis evaluations.
  • Verified video conference room design.
  • Designed and implemented video and NOC room demonstration facilities with over five fully configured and outfitted working model configurations in Lottsford, MD.

3.2 Engineering, System Engineering and Process Engineering Support

  • Provided onsite phone system administration, architectural design contribution, and general system support for the State of Michigan.
  • Provided the lead engineering services during the conversion of the State of Michigan’s headquarters and over 150 remote sites including Department of Corrections, Secretary of State, State Police, and several other state agencies.
  • Lead the development of the standards used by the State of Michigan for naming and configuration conventions for the new Unified Communication system.
  • Assisted with the creation and continue to maintain a lab environment for the State of Michigan for their unified communications solution testing.
  • Over the past five years alone, IPC has provided design, routing, call processing, voicemail, auto attendant and all user-specific configuration for over 150 VoIP system roll outs or upgrades.
  • Provided consulting services for appropriate computer hardware and software to meet specific needs. Completed test plan and ensured all requirements were met.
  • Provided consulting services for appropriate computer hardware and software to meet the specific needs the customer outlined for their current as well as future requirements. The roll-out took place over several months and the project plan that was constructed for the customer was relied on by all entities to provide the smooth allocation of all resources and no down time.
  • Provided consulting services for appropriate computer hardware and software to meet specific needs. Completed test plan and ensured all requirements were met.
  • Validated security of proposed client topology using private cloud- provided by Data Hosting Engineering Appendix.
  • Augmented computer system integration design in an effort to create an effective and efficient client solution.
  • Constructed a Data Center Consolidation of current systems to meet DISA requirements for JRSS training environments.
  • Provided effective Network Operations Analysis to meet client’s unique security needs, throughput, and functionality while resulting in a clear and cost-effective roadmap to achieve the goal of a single architecture.
  • Integrated emerging technology with virtualized infrastructure containers.
  • Designed and deployed MPLS throughout the Cyber Range with a methodology to replicate the form and functionality of the Defense Information Systems Agency (DISA) – Global Information Grid (GiG).
  • Designed testing environments for the Defense Intelligence Agency (DIA), United States Marine Corp (USMC), Joint Interoperability Test Command (JITC), United States Strategic Command (USSTRATCOM), MITRE, Booz Allen Hamilton and numerous others.
  • Designed and deployed 6 Data Centers for the CSR. These data centers heavily leveraged Cisco’s Unified Computing System (UCS) and Cisco Nexus switches.  Nexus models included 7700s, 5500s and 2000s.
  • Designed and constructed numerous Storage Area Networks (SAN) for various DoD Customers. Storage vendors included Violin, Tegile and PureStorage.
  • Designed joint testing capabilities linking test sites both national and international.
  • Designed deployable remote connection suites utilizing L2TPv3, MPLS, IPSec, WAN Acceleration, Multi-Protocol BGP and other protocols and services.
  • Oversaw the implementation of a network redesign on behalf of ManTech for the U.S Border Patrol – Joint Task Force North.
  • On behalf of the Army National Guard designed a Cyber Security Range used to train units from all US States and Territories.
  • Deployed over 600 branch sites for Department of Agriculture to connect the branches to the core
  • Rebuilt Core for LAN and WAN connectivity for over 2500 USPS branches
  • Deployed over 30,000 Cisco VoIP endpoints for Chase Manhattan bank
  • Deployed wireless connectivity services for over 1,000 Home Depot locations

3.6 Software Engineering, Development, Programming, and Network Support

  • Designed and deployed an enhanced and secure network that is now managing all of client’s websites, 85+ Site-To-Site VPNs, approximately 60 remote clients and about 400 users at the head end to support approximately 70,000 connections during peak hours of usage.
  • Successfully implemented and integrated COTS solutions and products into the existing environment.
  • Provided self-help online trouble ticket reporting and tracking with automated escalation SLA workflow available to clients.
  • Provided database support for numerous Oracle 11g RAC databases, including development, test and production on Solaris Unix and Red Hat Linux 5.6.0.
  • Gathered business requirements and developed into technical specifications.
  • Designed database (physical and logical) for a COTS tool implementation.
  • Developed physical and logical database models utilizing Embarcadero ER tool.
  • Planned and conducted data migration including that of disparate databases.
  • Managed and resolved technical issues involving Oracle 11g relational database for customer with on-premise implementations of the ServiceNow.
  • Wrote stored procedures, triggers, and SQL loader utility scripts for numerous applications.
  • Assisted with impact analysis of any changes made to the database objects.
  • Assisted with the replication of data from an Oracle 11g database to MySQL using Oracle Streams.
  • Performed ongoing performance tuning and optimization of the database instances.
  • Planned disaster recovery of the Oracle databases.

3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

  • Delivered engineering support for cutover of system and provided continual support and training on an ongoing basis.
  • Provided complete documentation of deployed solution to enable customer to effectively manage updates and maintenance.
  • Provided lifecycle management for network components to plan and budget vendor contracts.
  • Provided systems engineering, testing, and training for new hardware and embedded software.
  • Provided complete documentation set and end user instructions.
  • Currently provide phone system and managed network support to over 50 clients.
  • Provided level 3 help desk assistance for network and phone system support to the State of Michigan
  • Provided network, phone system and lifecycle management support for the largest federally qualified health center in the state of Michigan from 2011 to current.
  • Designed, built & integrated large virtual & physical network infrastructures to create training environments which support Cyber Security exercises such as: Cyber Shield, Cyber Guard, Cyber Flag, Bold Alligator, Jade Helm, JRSS, JIE, MCSRE, STEP & CTEP.
  • Architected and postured Cisco Data Center solutions to include creating VDCs, Fabricpath domains running vPC+, creating service profile templates for UCS 5108 chassis & C220 servers, configuring VSANs & zoning on Cisco MDS SAN switches & configuring iGroups & LUNs on storage arrays to provide Boot from SAN capabilities.
  • Secured DISA, JITC, and NSA approved Secure-Nonsecure Single Application and Command-Wide
  • Secured Videoconferencing Network Solutions. These solutions included options for Secure Multipoint Bridging, Conference Scheduling, Management, Streaming, and other features over Government SIPRNET or other Secure Network Services.
  • Reworked the access to SQL and Oracle dataset for the Department of Transportation for the State of WV. This initiative has been promoted by the state’s leadership to the Federal DOT as the recommended method for crash and accident tracking.
  • Provide helpdesk portal and applications for the Army Corp of Engineers

Since inception, IP Consulting has articulated its dedication to a management system built upon consistent policies and procedures. IP Consulting’s employee handbook outlines this dedication with the following statement:

IP Consulting’s mission is to be the trusted advisor that provides excellent customer service while helping organizations use technology to lower the barriers of communication and demonstrating how technology can be used to be more efficient and profitable.

Some of the key values of IP Consulting include integrity, excellence, respect, accountability, and passion in all of our work-product and relationships including our customers, colleagues, business partners, and vendors.

We will:

  • Keep our commitments
  • Demonstrate our expertise by always finding a way to get things done
  • Be accountable to our customers and ourselves
  • Demonstrate a passion for quality
  • Strive to deliver a “wow” factor to our customers in each encounter
  • Adhere to sound fiscal policies to ensure long-term financial stability

To be successful in supporting the Navy’s objectives for high-quality technology services at stabilized rates, a service provider’s process needs to be clear, consistent, and streamlined. IPC offers this type of process. Our team believes successful projects are the result of the meticulous management of a project beginning with an investigation of a client’s needs, crafting a coherent plan, and ensuring all deliverables are thoroughly completed. This process is initiated with considerable client and IPC engagement to systematically and precisely document the project deliverable requirements and success criteria. At the outset of every contract, an account manager is assigned to serve as the single point of contact for communications and relationship management. In addition, each project is assigned a dedicated project manager and a lead engineer. Consistent communication and feedback throughout the project are aligned to the original plan to ensure successful achievement of all deliverables.

IPC creates and maintains an enterprise SharePoint portal for templates, checklists, project management and schedule management. IPC documents and manages all interactions on contracts and subsequent task orders with traditional tools such as Microsoft Project as well as a specialized software system, ConnectWise. ConnectWise provides a single interface that includes all customer profile elements, all documents, artifacts, project management tools, time accounting, subcontractor management, and even invoicing. By having a single repository IPC ensures that each project is efficiently, accurately, and proactively managed to completion.

During the initial phase of a contract, IPC creates and utilizes a standard Statement of Work (SOW) template to address both what is in scope and out of scope. This process assists the IPC team as well as the client with understanding how changes in with the scope of the project will be managed. IPC’s SOW process is designed for transparency and accuracy.

Once the SOW is completed, IPC the team then creates a project in ConnectWise built around these details. At this stage, if products are required as part of a solution, these purchases are fully integrated and scheduled and their impact on the timeline and budget of a project is fully realized.

During the next stage, the project manager builds a full project plan and assigns resources for the successful completion of the scope of work of the project. The project manager will establish a kickoff agenda and invite the required team members from both IPC and the client to participate. During the kickoff, the team will discuss the SOW, re-establish the project success criteria, initiate the project plan, outline the project schedule, review the project milestones, and establish a communication plan. From here, the cadence for future meetings and reporting specific to the order will be established and tracked in ConnectWise. Depending on the scope of the project, in addition to the lead engineer, additional resources may be assigned based on the schedule and skill set required to complete the project. All time and costs incurred during a project will be tracked in ConnectWise allowing IPC to easily offer timely and accurate reporting and cost control per project.

IPC engages each project client at all levels of the company, from the project team to project leadership. This provides both ownership at the team level and the executive level for the successful completion of projects. It also helps facilitate innovations and efficiencies in how we manage multiple projects across one client and overall for our entire client base.

The use of one system and process for contract and project management provides automated options for tracking project status and results. For example, the project manager will be notified immediately of missing time entries and budgetary concerns through the use of customizable triggers which are consistently set up in ConnectWise. We are also able to track broader data sets such as our roster of engineers, certifications, and clearances, enabling us to make smart decisions regarding project staffing. The system also provides version control for documents assisting with managing large volumes of information across multiple team members per project. IPC has found that the combination of our processes, the use of ConnectWise to track and manage all aspects of our work as well as the focus of our project manager, aid in keeping all parties involved in sync with each other and help to minimize risk.

To each project, IPC brings a high level of technical, project management and account management expertise. If a project requires assistance beyond the scope of our in-house expertise, IPC will partner with knowledgeable and certified subcontractors who are Subject Matter Experts for assistance and guidance. Once a client is assigned a team within IPC, to the greatest extent possible, the team remains consistent throughout the project. We feel this detail assists with maintaining a knowledge base, reduces errors associated with inexperienced staff, and provides multiple consistent layers of expertise. The entire team tracks time and status related to the project plan in ConnectWise. Subcontractors are provisioned access to Connectwise on a per-project basis and instructed on its use. Through the ConnectWise system, we are able to provide real-time project and budget reporting details on every task order we undertake.

As mentioned above, IPC has a robust library of templates and checklists that are leveraged to ensure consistency in process and delivery. The project team will customize the necessary artifacts and checklists as necessary for the unique aspects of each project, however version control and document management tools are firmly in place to provide a streamlined and efficient workflow. A formal lessons learned step is conducted minimally at the completion of each project to capture necessary tuning and maintain best in class delivery methodology. This repository is managed by the project and program management team, however the tool set is available to all employees and subcontractors.

Alpha Technologies

Alpha Technologies Inc. of Hurricane, WV, a Service Disabled Veteran Owned Business, specializes in the design and integration of data, voice and video systems. Alpha Technologies is a complete IT solution provider for any business or organization because of its strong reseller partnerships and its ability to design, deploy, host and service. Alpha also has satellite offices throughout West Virginia in South Charleston, Nitro and Clarksburg to help us service Zone 2. Alpha Technologies provides a state of the art data center with 99.99 uptime, 3 million watt backup power, redundant cooling, and multiple ISP carriers.  The availability of a NOC/SOC partner with seamless interaction is a huge benefit for clients seeking maximum cost saving and efficiency.  They service both government and private sector clients.
Functional Areas
3.2 Engineering, System Engineering and Process Engineering Support
  • Deployed over 600 branch sites for Department of Agriculture to connect the branches to the core.
  • Rebuilt Core for LAN and WAN connectivity for over 2500 USPS branches.
  • Deployed over 30,000 Cisco VoIP endpoints for Chase Manhattan bank.
  • Deployed wireless connectivity services for over 1,000 Home Depot locations.
3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
  • Reworked the access to SQL and Oracle dataset for the Department of Transportation for the State of WV. This initiative has been promoted by the state’s leadership to the Federal DOT as the recommended method for crash and accident tracking.
  • Provide helpdesk portal and applications for the Army Corp of Engineers.

ProTelecom

ProTelecom, a Service Disabled Veteran Owned Business servicing customers for 22 years, possesses a special expertise in government clients. They will help us service Zone 2 from their Maryland location, and some of the team members we would leverage have various levels of security clearance. They specifically have an expertise in video and conferencing systems which will allow us service particular task orders to a higher level. We have worked with them on the Naval Surface Warfare project presented below.
Functional Areas
3.1 Research and Development Support
  • Performed specialized system design services for evaluating the needs and developing a uniquely tailored audiovisual system that best fulfills those needs.
  • Development of equipment lists and line flow diagrams showing the complete functionality of the audiovisual system designed.
  • Prepared Video Network Readiness and Diagnosis evaluations.
  • Verified video conference room design.
  • Designed and implemented video and NOC room demonstration facilities with over five fully configured and outfitted working model configurations in Lottsford, MD.
3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
  • Secured DISA, JITC, and NSA approved Secure-Nonsecure Single Application and Command-Wide
  • Secured Videoconferencing Network Solutions. These solutions included options for Secure Multipoint Bridging, Conference Scheduling, Management, Streaming, and other features over Government SIPRNET or other Secure Network Services.

Naval Surface Warfare

Center for Surface Combat Systems
Onsite installation and training for Polycom HDX 7000 video teleconferencing system including integration with ISDN Quad BRI in commander’s conference room.
  • IP Consulting reviewed and analyzed the existing infrastructure and ensured the new equipment would integrate accurately with existing components and circuits.
  • Provided consulting services for appropriate computer hardware and software to meet specific needs.  Completed test plan and ensured all requirements were met.
  • IP Consulting successfully implemented and integrated COTS solutions and products into the existing environment.
  • Provide systems engineering, testing, and training for new hardware and embedded software.  Provided complete documentation set and end user instructions.
Functional Areas
  • 3.1 – Relevant Research and Development Support
  • 3.2 - Relevant Engineering, System Engineering and Process Engineering Support
  • 3.6 - Relevant Software Engineering, Development, Programming, and Network Support
  • 3.12 - Relevant Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
 

State of Michigan

The State of Michigan needed architect level design and consulting services to support their transition from analog to VoIP conversion.  IP Consulting has provided consecutive engineering and support services beginning 2006 to current through a subcontract under AT&T professional services. IP Consulting has provided onsite phone system administration, architectural design contribution, and general system support for the State of Michigan. IP Consulting provided the lead engineering services during the conversion of the State’s headquarters and over 150 remote sites including Department of Corrections, Secretary of State, State Police, and several other state agencies.
  • Researched and tested interoperability of current and proposed systems to ensure continuity of service during the implementation and upgrade of systems.
  • IP Consulting provided leadership and assistance with the development of the standards used by the state for naming and configuration conventions for the new Unified Communication system.  Created lab environment for solution testing.
  • Provided design, routing, call processing, voicemail, auto attendant and all user-specific configuration for VoIP system roll out.
  • IP Consulting provided general help desk assistance for network and phone system support.
Functional Areas
  • 3.1 – Relevant Research and Development Support
  • 3.2 - Relevant Engineering, System Engineering and Process Engineering Support
  • 3.6 - Relevant Software Engineering, Development, Programming, and Network Support
  • 3.12 - Relevant Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

National Heritage Academies

Established in 1995, National Heritage Academies (NHA) opened its first charter school servicing 174 students. Presently, NHA services more than 51,000 students across the country and is one of the fastest growing charter school systems in the nation. NHA’s exponential growth created a need for more robust networking capabilities and to increase their total firewall throughput using a simple and cost-effective model. NHA contracted IPC to assess their current network design for 80 schools routed through a centralized firewall. NHA also required assistance with upgrading their VoIP system, lifecycle management support for their network components and general network support.
  • Using Network Operations Analysis outcomes to redesign the client's network to meet unique security needs in both throughput and functionality.  Several vendors were analyzed and a small deployment of the proposed solution was conducted prior to the full-scale roll-out.  IP Consulting engineered and deployed the most cost-effective and productive solution for upgrading NHA’s network that leveraged their current investments, solved their current needs, built a strong foundation for additional capacity, and outlined a clear roadmap of how to manage future growth.
  • Provided consulting services for appropriate computer hardware and software to meet the specific needs the customer outlined for their current as well as future requirements.  The roll-out took place over several months and the project plan that was constructed for the customer was relied on by all entities to provide the smooth allocation of all resources and no down time.
  • The solution IP Consulting designed and deployed now successfully manages and runs all of NHA’s websites, 85+ Site-To-Site VPNs, approximately 60 remote clients and about 400 users at the head end to support approximately 70,000 connections during peak hours of usage.
  • Provide engineering support for cutover of system and provide continual support and training ongoing.  Provided complete documentation of deployed solution to enable customer to effectively manage updates and maintain.  Provided lifecycle management for network components to plan and budget vendor contracts.
Functional Areas
  • 3.1 – Relevant Research and Development Support
  • 3.2 - Relevant Engineering, System Engineering and Process Engineering Support
  • 3.6 - Relevant Software Engineering, Development, Programming, and Network Support
  • 3.12 - Relevant Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support