SMARTnet / SWSS

Peace Of Mind

With any investment, protection against liability is critical. The same applies to IT.

IP Consulting offers coverage for both hardware and software needs – reducing downtime and providing support from both IPC and Cisco experts.

SMARTnet is a warranty protection program. It will protect your network infrastructure and allow you to solve any issues quickly and professionally, keeping your systems as productive as possible.

Cisco Software Support Service (SWSS) will keep your applications up to date and on the cutting edge. Access to software updates, maintenance support, communities, and tools will ensure that your technology investment is being properly utilized at all times.

SMARTnet

Don’t overpay for coverage

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. But don’t pay more than you need to! Oftentimes your SMARTnet contract will be filled with unnecessary inclusions that drive up the price. Call us today to have our expert team look over your contract and make sure you are only paying for the service and support that you need.

Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and access to an extensive range of resources, tools, and training.

What you get with SMARTnet:

  • Global 24-hour access to Cisco Technical Assistance Center
  • Self-help support through online communities, resources, and tools.
  • Hardware replacement options including 24-hour, 4-hour, and next business day delivery.
  • Operating System (OS) software update
  • Smart, proactive diagnostics and immediate alerts on devices enabled with Smart Call Home.

If SMARTnet Service sounds intriguing, you might find some of these resources of interest.

  • See how SMARTnet supports Cisco Unified Computing System [PDF]
  • The operating and business benefits of Smart Call Home [PDF]
  • SMARTnet at a glance [PDF]
  • Request an invite to our next Smartnet event

Cisco Software Support Service (SWSS)

Your Applications Maximized

Cisco offers a smart, comprehensive way to maximize your investment in Cisco Unified Communications by offering software subscriptions, service, and support. The combination of Cisco Unified Communications Software Subscription and Cisco Unified Communications Essential Operate Service provides you with timely access to Cisco’s latest software updates for major, minor, and maintenance releases, as well as online tools and communities that help you solve issues quickly.

But anyone that has had to try to navigate the maze of license models, Support and Subscription matching, PAK keys, SO#’s or other cryptic and complicated terms will quickly see the benefit of working with a partner that knows the right path.

Why put your application investment in jeopardy by “hoping” that the registrations are in place and will be renewed in time. We know the ins and outs of the process and we have a reliable and tested process to ensure that your system is protected and ready for the patches and upgrades you deserve.

What you get with SWSS:

  • Global 24-hour access to Cisco Technical Assistance Center.
  • Self-help support through online communities, resources, and tools.
  • Minor patch and maintenance releases.
  • Major updates.
  • Improve your return on investment.

You might find some of these resources of interest:

  • SWSS at a glance [PDF]
  • FAQ of changes to SWSS [PDF]