Frequently Asked Questions | IP Consulting
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FAQ

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Straight answers about working with an IT partner, from the first conversation to the ongoing relationship. Search or browse by topic.

21 questions
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Getting started
What does a managed IT provider actually do?

Everything from your help desk and monitoring to security, strategy, and projects, under one accountable relationship. Instead of calling a different vendor for each problem, you have one partner who knows your environment.

Getting started
How do we know if we even need a managed IT provider?

If you are reacting to problems instead of preventing them, security keeps you up at night, or your team spends more time fighting IT than doing their real jobs, it is worth a conversation.

Getting started
How is a Clarity Conversation different from an assessment?

The Clarity Conversation is a free 30-minute intro with no obligation. The Clear Path Assessment is a deeper, paid engagement that follows only when there is a real gap worth validating.

Getting started
What happens in the first 30 days?

We learn your environment, document what you have, and stabilize the urgent issues first. You get a clear picture of where you stand before we touch anything major.

Working together
Do you work with our existing internal IT team?

Yes. Our Co-Managed model is built to extend and support an in-house team, not replace it. We fill the gaps in coverage, depth, or specialty that you choose.

Working together
Will we have a dedicated point of contact?

Yes. You work with named engineers who know your environment, not a rotating, anonymous ticket queue.

Working together
How fast do you respond when something breaks?

Response targets are set in your service agreement and matched to how urgent the issue is. Critical, business-down issues get the fastest response, day or night.

Working together
Do you support remote and hybrid teams?

Yes. We secure and support your people wherever they work, with the same monitoring and help desk coverage they would get in the office.

Working together
What if we want to leave?

Your data and documentation are yours. We hand off cleanly. We would rather earn the relationship every month than lock you in.

Security & compliance
Can you help us meet CJIS, CMMC, HIPAA, or NIST requirements?

Yes. We map your environment to the framework that applies to you, close the gaps, and keep the documentation current so you are ready when auditors ask.

Security & compliance
What security is included versus extra?

Core protections like patching, endpoint security, and MFA are part of how we manage IT. Advanced needs like 24/7 managed detection and response are scoped to your risk and requirements.

Security & compliance
Do you provide backup and disaster recovery?

Yes. We set recovery targets with you, use immutable backups so ransomware cannot destroy them, and test recovery so it works when you actually need it.

Security & compliance
What happens if we get hit by ransomware or a breach?

We move to contain it, recover from clean immutable backups, and guide you through notification and next steps. If we manage your security, we are watching for the warning signs around the clock.

AI & modernization
Can you help us adopt AI safely?

Yes. Navigate AI gives your team governed access to AI tools, with policies, oversight, and logging in place first, so you get the productivity without the exposure.

AI & modernization
Will AI replace our staff?

No. Used well, AI removes busywork so your people can focus on higher-value work. Our job is to help you adopt it with guardrails, not hand it the keys.

AI & modernization
We are leaving VMware. Can you help?

Yes. We assess your virtualization environment, weigh the options honestly, and plan a migration that fits your budget and timeline.

Pricing & engagement
How is pricing structured?

Most work is a predictable monthly fee based on your environment, your delivery model, and your compliance needs. We scope it with you before any work begins, with no surprises.

Pricing & engagement
What is not included in the monthly fee?

Large one-time projects, new hardware and software purchases, and work outside the agreed scope are quoted separately, always before we start, never as a surprise.

Pricing & engagement
Are we locked into a long contract?

We are transparent about terms up front. The goal is a partnership you stay in because it works, not because you are stuck.

About IPC
Where are you located, and do you support our area?

We have offices in Michigan and Virginia and support clients across the U.S., on-site where it makes sense and remotely everywhere else.

About IPC
Who is IPC, and how long have you been doing this?

IP Consulting is a privately owned, founder-led managed IT and security partner that has been doing the unglamorous work reliably for about 20 years.

Still have a question? Let's talk it through.

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