Questions we hear a lot
Straight answers about working with an IT partner, from the first conversation to the ongoing relationship. Search or browse by topic.
Everything from your help desk and monitoring to security, strategy, and projects, under one accountable relationship. Instead of calling a different vendor for each problem, you have one partner who knows your environment.
If you are reacting to problems instead of preventing them, security keeps you up at night, or your team spends more time fighting IT than doing their real jobs, it is worth a conversation.
The Clarity Conversation is a free 30-minute intro with no obligation. The Clear Path Assessment is a deeper, paid engagement that follows only when there is a real gap worth validating.
We learn your environment, document what you have, and stabilize the urgent issues first. You get a clear picture of where you stand before we touch anything major.
Yes. Our Co-Managed model is built to extend and support an in-house team, not replace it. We fill the gaps in coverage, depth, or specialty that you choose.
Yes. You work with named engineers who know your environment, not a rotating, anonymous ticket queue.
Response targets are set in your service agreement and matched to how urgent the issue is. Critical, business-down issues get the fastest response, day or night.
Yes. We secure and support your people wherever they work, with the same monitoring and help desk coverage they would get in the office.
Your data and documentation are yours. We hand off cleanly. We would rather earn the relationship every month than lock you in.
Yes. We map your environment to the framework that applies to you, close the gaps, and keep the documentation current so you are ready when auditors ask.
Core protections like patching, endpoint security, and MFA are part of how we manage IT. Advanced needs like 24/7 managed detection and response are scoped to your risk and requirements.
Yes. We set recovery targets with you, use immutable backups so ransomware cannot destroy them, and test recovery so it works when you actually need it.
We move to contain it, recover from clean immutable backups, and guide you through notification and next steps. If we manage your security, we are watching for the warning signs around the clock.
Yes. Navigate AI gives your team governed access to AI tools, with policies, oversight, and logging in place first, so you get the productivity without the exposure.
No. Used well, AI removes busywork so your people can focus on higher-value work. Our job is to help you adopt it with guardrails, not hand it the keys.
Yes. We assess your virtualization environment, weigh the options honestly, and plan a migration that fits your budget and timeline.
Most work is a predictable monthly fee based on your environment, your delivery model, and your compliance needs. We scope it with you before any work begins, with no surprises.
Large one-time projects, new hardware and software purchases, and work outside the agreed scope are quoted separately, always before we start, never as a surprise.
We are transparent about terms up front. The goal is a partnership you stay in because it works, not because you are stuck.
We have offices in Michigan and Virginia and support clients across the U.S., on-site where it makes sense and remotely everywhere else.
IP Consulting is a privately owned, founder-led managed IT and security partner that has been doing the unglamorous work reliably for about 20 years.