Support Packages

What it includes:
Device Performance Monitoring, Alerts and Notifications, Internet Circuits, Core Network, Switching and Wireless, Server Monitoring

Why use it:
If you want to ensure your devices and network are running smoothly and get alerted to any problems before they cause disruptions.

What it includes:
Firewall and Network Monitoring, Management, and Unlimited Remote Support

Why use it:
When you need continuous oversight of your network's security, along with expert help anytime to fix issues without delay.

What it includes:
Virtualized Infrastructure, Server and System, Maintenance, Security Patching, Application Updates, Vendor Liaison

Why use it:
If you rely on servers for your business, this service keeps them updated, secure, and running efficiently, with someone handling technical coordination with vendors.

What it includes:
GPO Management, Identity Management (Entra/Active Directory/Azure AD), Local DNS, Local Certificate Authority, Microsoft 365 Management, Multi-Factor Authentication Management

Why use it:
For businesses managing many users, this service ensures consistent settings, secure user access, and proper identity management across your systems.

What it includes:
Call and IT Support for All End Users, Endpoint Monitoring, Mobile Device Management, Maintenance, Security Patching, Application Updates, Vendor Liaison

Why use it:
If you want reliable IT support for your team, along with monitoring and maintaining devices to keep them secure and up to date.

What it includes:
Architecture Guidance, System Administrator, System Monitoring, DNS Management

Why use it:
When you need expert guidance to build and maintain a cloud system that fits your business, ensuring it's secure and always working properly.

What it includes:
On-Premises or Cloud Solutions Backup Management. Includes an Off-Site 3rd Copy of the Data

Why use it:
To protect your business from data loss with backups and a solid recovery plan, ensuring you can bounce back quickly from any disaster.

What it includes:
Advanced Email Security, Advanced DNS Security, Web Filtering, Managed Endpoint Detection and Response (MEDR) with SOC Services, Advanced Firewall Management, Network Segmentation and Secure Remote Access (VPN)

Why use it:
If you need a strong security setup to protect your network, emails, and devices from cyber threats.

What it includes:
Phishing Simulation, Employee Security Training, Vulnerability Scanning, CASB, Pentest Facilitation, Mananged SIEM, Log Correlation, Log Reporting and Reduction

Why use it:
When you want to go beyond basic security, this service provides ongoing training for your team, advanced threat detection, and regular vulnerability assessments.

What it includes:
Assessment, POAM, and Remediation for Compliance Needs (EX: NIST/CMMC/HIPAA/PCI/ETC.)

Why use it:
For businesses that must meet strict regulatory standards, this service ensures you stay compliant by assessing risks and guiding remediation efforts.

What it includes: Configuration, move/add/changes, Dial Plan Management

Why use it:
If you need a phone system that's easy to manage and can adapt as your business grows or changes, this service keeps it running smoothly.

What it includes: Retainer for Remediation in the case of a breach

Why use it:
When your business needs a safety net in case of a cyber breach, this service provides expert support to resolve issues quickly.

What it includes: Website Management, Maintenance, Security, and Support

Why use it:
If you want your website to be secure, well-maintained, and updated regularly without the hassle of doing it yourself.